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Workforce of One: Revolutionizing Talent Management Through Customization by Susan Cantrell, David Smith

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4

Define Broad and Simple Rules

To really improve people’s performance, HR needs to develop a philosophy of helping individuals perform at their personal best. And this means providing different support for different people—to truly achieve superior performance, we need to contextualize our talent practices based on each and every individual’s unique needs and circumstances.

—Charlie Bresler, former president of Men’s Wearhouse and current executive vice president of human development and marketing1

ANYONE WHO WATCHES The Amazing Race, a reality TV show that airs in many countries, has seen a clear example of how many different kinds of routes can take people to the same end destination. In the show, teams compete in a race around the world—by ...

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