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Workforce of One: Revolutionizing Talent Management Through Customization by Susan Cantrell, David Smith

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3

Offer Modular Choices

People have different expectations of work and feel engaged by it based on a number of different criteria—like life stage, business unit, geography. So why would you do the same thing for everyone? This doesn’t maximize productivity or performance.

—Greig Aitken, group head of employee engagement, The Royal Bank of Scotland Group1

WE ALL LIKE HAVING CHOICES in our lives—to decide whether we’d prefer a computer with a digital fingerprint reader or one with a webcam; to choose between a lazy day at the beach or learning a new sport during our tropical vacation; to decide whether we’d rather eat a plate of organically grown bulgur and lentils or a more indulgent cheeseburger and fries. Choice empowers us, lets us express ...

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