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Workforce of One: Revolutionizing Talent Management Through Customization by Susan Cantrell, David Smith

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The New Management Imperative

A transformation is underfoot. An increasingly diverse workforce, increased job complexity, businesses that depend more than ever on the performance of their people, and the growing demands from people for customized work experiences are all pushing companies away from the paradigm of standardization and uniformity.

—Cheryl Kozak, vice president of human resources, Travelers1

THE WORLD KNOWS Best Buy today not only as one of the most successful electronics retailers, with 2009 sales topping $45 billion, but also as one of the best places to work .2 For Brad Anderson, CEO of Best Buy from 2002 to 2009, those two elements, people and performance, are deeply connected—for better or worse.

Back in the 1970s, when ...

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