Workforce of One: Revolutionizing Talent Management Through Customization

Notes

Introduction

1

See, for example, work by Baruch Lev, such as “Sharpening the Intangibles Edge,” Harvard Business Review, June 2004, 109 – 116; as well as the work of economist Laurie Bassi, such as “How’s Your Return on People?” (with Daniel McMurrer), Harvard Business Review, March 2004, 18.

2

See the following articles and white papers: Susan Cantrell et al., “Measuring the Value of Human Capital Investments: The SAP Case,” Strategy & Leadership 34, no. 2 (2006): 43 – 52; Susan Cantrell, Harold Scott, and Peter Cheese, “Focusing HR on Growth at Harley-Davidson,” Strategic HR Review 5, no. 2 (2006); James M. Benton, Susan Cantrell, and Meredith A. Vey, “Making the Right Investments in People,” Accenture Outlook 16, no. 3 (2004): 64 – ...