Workforce Asset Management Book of Knowledge

UNIT ONE

Groundwork for Workforce Asset Management

BEGINNING WITH THE CONTENTS OF UNIT I, the growing need for operative and strategic workforce management (WFM) technology tools and meaningful data will be evident. Both employer and employee encounter challenges around increasing productivity, reducing costs and increasing income, compliance, attracting and retaining good workers, and facilitating adequate work-life balance while delivering high-quality products and services. It takes a well-planned approach that melds and balances four business disciplines to prioritize and address these challenges. The recommended solution for employers is the workforce management office or officer (WMO) model wherein certified Workforce Asset Management Professionals (WAM-Pros) work to effectively secure and deploy these tools. This model overcomes the disconnect between identifying the need and putting important solutions into practice. The WMO is a new senior level business unit or delegate whose leadership role is filled by the WAM-Pro.

Yet, a WAM-Pro cannot easily accomplish the organization's goals or objectives without proper authority and autonomy. Luckily, this can be established from within or by the WMO. The priorities of both WMO and WAM-Pro should be those WFM tasks that positively affect the organization and help it meet its executive level goals. WAM is identified as a cross-disciplinary specialty; it represents the convergence of human resources, information technology, finance, ...