Workforce Asset Management Book of Knowledge

CHAPTER ELEVEN

Scheduling, Attendance, and Leave—Categories and Configurations

IN THIS CHAPTER, THE NECESSARY COMPONENTS of creating and configuring advantageous work schedules in workforce management (WFM) systems are identified. The chapter begins by defining the different types of employees and the different levels of employee capability; determining which employees are available and in what capacity are critical to making efficient, appropriate schedules. Attendance system setup requires extensive discovery and careful adjustment to stay within legal lines as well as achieve the organization's scheduling objectives. Beyond basic labeling and assigning, intelligent WFM systems and leave management packages can help to manage and even forecast absences. Proactive configuration produces more predictable, visible schedules and more reliable, consistent enforcement.

Learning Objectives

By the end of Chapter 11, you should be able to:

• Identify the various types of employees and what their status means for WFM configuration and scheduling.
• Identify the three types of absences and some examples of each type.
• Understand the direct and indirect costs of poor absence management.
• Establish key components for attendance and leave, including call-in procedures and consequences for absences.
• Include key components in the attendance policy that align with the legal rights and obligations.
• Recognize the responsibility of formulating an attendance policy based on necessary elements and regulation, ...