Workforce Management Devices and Functionality
IN THIS CHAPTER, A WIDE ARRAY of data collection and management tools are identified and their functionalities discussed. Today's workforce interacts with more technology than ever before; being able to wield the technology with prowess is increasingly vital to an organization's sustainability. This chapter introduces and briefly explains many of the biometric, mobile, and fixed devices in the market today. Yet more importantly, this chapter describes the methods and techniques of effectively managing these resources. The intention is to expand the organization's knowledge of what devices and functionality packages are available, and also to teach them what to expect and how to use what they already have. The more an organization can do with technology furthers their competitive advantage. This chapter, in effect, connects device functionality to return on investment (ROI).