FOREWORD

In today’s world of work, increasingly complex organizational and management structures make being an employee and a manager harder than ever. We’re highly interconnected, fiercely competitive, knowledge driven, and global. The markets are chaotic, resource needs are unpredictable, and we are geared for constant change. As a result, employers must be lean and flexible to survive. Employees, in turn, are less likely to trust the system to take care of them over time, and thus less likely to make immediate sacrifices in exchange for promises of long-term rewards. They are more likely to disagree openly with their employers’ missions, policies, and decisions, and challenge employment conditions and established reward systems.

Traditional ...

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