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Commentary by Alan De Back

Alan De Back is a career counselor and learning consultant with more than 20 years of experience. He has served as director of global learning for an Internet consulting firm and manager of leadership development for a major aerospace corporation.

 

Traditional, family-run organizations often run into issues around being too casual in their management and not adapting to a changing marketplace. Ben’s challenges reflect what so often happens in these types of organizations.

The major problems in this scenario are very much related to resistance to change and change management.

Ben is struggling with the values and culture of a long family history in managing the business. With little competition in the hotel’s ...

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