Abkürzungsverzeichnis
| AJAX | Asynchronous JavaScript and XML |
| APQC | American Productivity & Quality Center |
| BCR | Benefit-Cost-Ratio |
| BI | Business-Intelligence |
| BIP | Bruttoinlandsprodukt |
| CEN | Comité Européen de Normalisation |
| CERN | Conseil Européen pour la Recherche Nucléaire |
| CMS | Content-Management-System |
| CoP | Community-of-Practice |
| CRM | Customer-Relationship-Management |
| CSCW | Computer-Supported-Cooperative-Work |
| DM | Data-Mining |
| DMS | Dokumentenmanagementsystem |
| ERP | Enterprise-Resource-Planning |
| ESS | Enterprise-Social-Software |
| FuE | Forschung und Entwicklung |
| HTML | Hypertext Markup Language |
| ICT | Information and Communication Technology |
| IM | Instant-Messaging |
| IP | Intellectual Property |
| KPI | Key-Performance-Indicator |
| KVI | Key-Value-Indicator |
| LMS | Learning-Management-System ... |
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