Troubleshooting functional issues
If a user is able to connect and set up a TCP session with an application server, but the application does not function otherwise, or function correctly, then, there are a number of areas that can be investigated. These areas can be investigated using a combination of packet-level analysis, error reports, and configuration comparisons with captures and configurations from other users' machines:
- User credentials: The most common reason for specific-user issues with application functionality is the lack of proper credentials, authorization, rights, and so on. This is the first thing to check whether other users are working normally.
- Application settings on the user machine: Some applications require specific configuration ...
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