Contents
Companies prosper when they tap into a power that every one of us already has—the ability to reach outside of ourselves and connect with other people.
Two: The Map Is Not the Territory
Empathy is an antidote to a world of abstraction. Faced with a deluge of information, people like to boil things down. This puts them in danger of making poor decisions based on incomplete or distorted information.
Three: The Way Things Used to Be
Empathy isn’t a new phenomenon. There was a time not so long ago when there was a broad and deep connection between producers and consumers that allowed everyone to prosper.
Part II: Creating Widespread Empathy
The quickest way to have ...
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