About the Authors
Chip R. Bell is a senior partner with The Chip Bell Group and manages their offices near Atlanta and Dallas. Prior to starting CBG in 1980, he was Director of Management and Organization Development for NCNB (now Bank of America). Dr. Bell holds graduate degrees from Vanderbilt University and the George Washington University. He was a highly decorated infantry unit commander in Vietnam with the elite 82nd Airborne. Chip is the author or co-author of several bestselling books including Take Their Breath Away, Customer Loyalty Guaranteed, Magnetic Service, Service Magic, Customers as Partners, and Managing Knock Your Socks Off ...
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