CHAPTER 8
How to Solve the Right Problem Quickly and Get Back to Work
“No good manager needs to be convinced that problem analysis and decision making are the most important things he does. … Success virtually depends on doing these things well.”
–CHARLES KEPNER AND BENJAMIN TREGOE, THE RATIONAL MANAGER
The difference between average and exceptional managers who win well often comes down to how well they solve problems. When obstacles arise that keep you and your people from achieving results, what do you do? When someone walks up to you and says, “Can I talk to you a minute—we’ve got a problem,” how do you respond? How do you determine if you should be directly involved in solving the problem or if an employee should try first?
When confronted ...
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