You are previewing Windows® XP Professional, Second Edition Exam Prep™ 2 (Exam 70-270).
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Windows® XP Professional, Second Edition Exam Prep™ 2 (Exam 70-270)

Book Description

The MCSA/MCSE 70-270 Exam Prep 2: Windows XP Professional is the most comprehensive, accurate study guide for this popular MCSE exam. Updated with Service Pack 2 information, this in-depth approach to the exam objectives also explains the core concepts of the technology to help you pass the exam. Organized by exam objective, you will be able to quickly and easily assess your understanding of key exam topics. The real-world examples, extensive hands-on exercises and end-of-chapter exercises support exam objectives and reinforce learning. Notes, tips, warnings, key terms, study strategies, fast facts and self-assessment opportunities will also help you score better on the exam. Additional practice questions are included on a test-engine CD, provided by MeasureUp. With all of these great features and proven study methods, MCSA/MCSE 70-270 Exam Prep 2: Windows XP Professional is your smartest way to get certified.

Table of Contents

  1. Copyright
    1. Dedication
  2. 70-270 Objectives Quick Reference
  3. A Note from Series Editor Ed Tittel
  4. About the Authors
  5. Acknowledgments
  6. Tell Us What You Think!
  7. Introduction
    1. How This Book Helps You
      1. Organization
      2. Instructional Features
      3. Extensive Practice Test Options
      4. Final Review
    2. What the 70-270 Exam Covers
      1. Installing Windows XP Professional
      2. Implementing and Conducting Administration of Resources
      3. Implementing, Managing, Monitoring, and Troubleshooting Hardware Devices and Drivers
      4. Monitoring and Optimizing System Performance and Reliability
      5. Configuring and Troubleshooting the Desktop Environment
      6. Implementing, Managing, and Troubleshooting Network Protocols and Services
      7. Configuring, Managing, and Troubleshooting Security
  8. Study and Exam Prep Tips
    1. Learning Styles
    2. Study Tips
      1. Study Strategies
        1. Macro and Micro Study Strategies
        2. Active Study Strategies
        3. Common-Sense Strategies
      2. Pretesting Yourself
    3. Exam Prep Tips
      1. MCP Exam Design
      2. Exam Formats
        1. Fixed-Form Exams
        2. Case Study Exams
      3. Question Types
        1. Multiple-Choice Questions
        2. Simulation Questions
        3. Hot-Area Question
        4. Drag-and-Drop Questions
          1. Select-and-Place Questions
          2. Drop-and-Connect Questions
        5. Ordered-List Questions
        6. Tree Questions
      4. Putting It All Together
        1. More Exam-Preparation Tips
        2. Tips for Success During the Exam Session
        3. Tips for Fixed-Form Exams
        4. Tips for Case Study Exams
    4. Final Considerations
  9. I. Exam Preparation
    1. 1. Manually Installing Windows XP Professional
      1. Introduction
      2. About Windows XP Professional
        1. Features
        2. The History of Windows
        3. Windows XP Service Packs
          1. SP1
          2. SP2
      3. Preparing for Installation
        1. Hardware Requirements
        2. Hardware Compatibility
        3. Software Compatibility
        4. Network Requirements
          1. Domain Membership
          2. Workgroup Membership
        5. File System Considerations
        6. Product Activation
      4. Performing an Attended Installation of Windows XP Professional
        1. Attended Installation Process
      5. Chapter Summary
        1. Key Terms
      6. Apply Your Knowledge
        1. Exercises
        2. Review Questions
        3. Exam Questions
        4. Answers to Review Questions
        5. Answers to Exam Questions
        6. Suggested Readings and Resources
    2. 2. Automating Windows XP Professional Installation
      1. Introduction
      2. Performing an Unattended Installation of Windows XP Professional
        1. Understanding the Role of Answer Files
          1. Using Setup Manager to Create Unattended Answer Files
          2. Unattend.txt Answer File Format
          3. Sample Unattended Answer File
          4. Sample Uniqueness Database File
          5. Command-Line Usage and Options
        2. Deploying an Unattended Installation
          1. Using the Answer Files to Perform an Unattended Installation
      3. Installing Windows XP Professional by Using Remote Installation Services (RIS)
        1. About RIS
        2. Requirements to Use RIS
          1. Installing RIS on the Server
          2. Creating a Remote Boot Floppy Disk
          3. Folders Created on the RIS Server
        3. Creating an Image for RIS
          1. Answer Files for RIS
        4. Deploying via RIS
          1. Review Break
      4. Installing Windows XP Professional by Using the System Preparation Tool (Sysprep)
        1. About the System Preparation Tool
          1. When to Use Sysprep
        2. Creating an Image with Sysprep
        3. Deploying an Image with Sysprep
      5. Chapter Summary
        1. Key Terms
      6. Apply Your Knowledge
        1. Exercises
          1. 2.1. Installing Setup Manager
          2. 2.2. Running Setup Manager
          3. 2.3. Creating a Sysprep Image
          4. 2.4. Running the Mini-Setup Wizard
        2. Review Questions
        3. Exam Questions
        4. Answers to Review Questions
        5. Answers to Exam Questions
        6. Suggested Readings and Resources
    3. 3. Upgrading to Windows XP Professional
      1. Introduction
      2. Upgrading from a Previous Version of Windows to Windows XP Professional
        1. Preparing a Computer to Meet Upgrade Requirements
          1. Testing System Compatibility
          2. Additional Preparatory Tasks
          3. Upgrading the Computer to Windows XP Professional
          4. Uninstalling Windows XP Professional
        2. Migrating Existing User Environments to a New Installation
          1. User State Migration Tool
          2. Files and Settings Transfer Wizard
      3. Deploying Service Pack 2 (SP2)
        1. Preparation for Installing SP2
        2. Slipstreaming SP2 Pre-Installation
        3. Using Group Policy to Deploy SP2 Post-Installation
        4. Applying Service Packs and Updates Manually
        5. Using Software Update Services (SUS)
      4. Performing Post-Installation Updates and Product Activation
        1. Installing Updates and Hotfixes
          1. Managing Automatic Updates
      5. Chapter Summary
      6. Key Terms
      7. Apply Your Knowledge
        1. Exercises
          1. 3.1 Preparing a Slipstreamed Windows XP Installation
          2. 3.2. Upgrading a Windows NT 4.0 Computer to Windows XP Professional SP2
        2. Review Questions
        3. Exam Questions
        4. Answers to Review Questions
        5. Answers to Exam Questions
        6. Suggested Readings and Resources
    4. 4. Troubleshooting Installations
      1. Introduction
      2. Troubleshooting an Attended Installation
        1. Common Problems During Installation
          1. Media Problems
          2. Insufficient Hard Drive Space
          3. Unrecognizable CD-ROM Drive
          4. Unavailable Network
        2. Advanced Startup
        3. Recovery Console
        4. Refer to Compatibility
      3. Troubleshooting an Unattended Installation
        1. Problems with Answer Files
          1. Boot Disks
          2. Preparation
          3. Switches
          4. Answer File Specifications
        2. Problems with Sysprep Installations
        3. Problems with RIS Installations
      4. Troubleshooting Failed Installations
        1. Stop Errors or Blue Screen of Death (BSOD)
        2. Stopped Installation
        3. Troubleshooting Process
          1. Identifying the Point of Failure
          2. Discovering the Cause of the Failure
          3. Defining a Solution
          4. Testing and Implementing the Solution
          5. Documenting the Results
      5. Chapter Summary
      6. Key Terms
      7. Apply Your Knowledge
        1. Exercises
          1. 4.1 Deploying Windows XP Professional in a Heterogeneous Lab Environment
        2. Review Questions
        3. Exam Questions
        4. Answers to Review Questions
        5. Answers to Exam Questions
        6. Suggested Readings and Resources
    5. 5. Managing Files and Folders
      1. Introduction
      2. Monitoring, Managing, and Troubleshooting Access to Files and Folders
        1. Configuring, Managing, and Troubleshooting File Compression
        2. Controlling Access to Files and Folders by Using Permissions
          1. Understanding NTFS
          2. Assigning Permissions to Files and Folders
            1. Handling Permission Inheritance
            2. Securing the %systemroot% Folder and Subfolders
            3. Handling Conflicting Permissions
          3. Calculating How Permissions Change When Moving or Copying a File
        3. Optimizing Access to Files and Folders
          1. Review Break
      3. Managing and Troubleshooting Access to Shared Folders
        1. Connecting to a Shared Resource in Windows XP
        2. Creating and Removing Shared Folders
          1. The Windows XP Server Service
          2. Using Net Share to Create or Delete Shared Folders
        3. Working with Share Permissions
          1. Establishing Share Permissions
        4. Managing Hidden Folders
        5. Handling Offline Files
        6. Managing and Troubleshooting Web Server Resources
      4. Chapter Summary
      5. Key Terms
      6. Apply Your Knowledge
        1. Exercises
          1. 5.1. Installing IIS
        2. Review Questions
        3. Exam Questions
        4. Answers to Review Questions
        5. Answers to Exam Questions
        6. Suggested Readings and Resources
    6. 6. Implementing and Conducting Administration of Resources
      1. Introduction
      2. Connecting to Local and Network Print Devices
        1. Connecting to a Local Print Device
        2. Managing Printers and Print Jobs
          1. Configuring Printer Sharing
          2. Managing Printers and Print Servers
        3. Controlling Access to Printers by Using Permissions
        4. Connecting to an Internet Printer
      3. Configuring and Managing File Systems
        1. Converting from One File System to Another File System
        2. Configuring NTFS, FAT32, or FAT File Systems
          1. Displaying Disk Information
          2. Configuring Drive Letters
          3. Mounting a Volume
          4. Configuring Disk Quotas
      4. Managing and Troubleshooting Access To and Synchronizing Offline Files
        1. Client Computer Configuration
        2. Server Configuration
      5. Chapter Summary
      6. Key Terms
      7. Apply Your Knowledge
        1. Exercises
          1. 6.1. Installing and Sharing Printers
          2. 6.2. Configuring Printer Properties
          3. 6.3. Printing to a Shared Printer
          4. 6.4. Configuring Offline Files
        2. Review Questions
        3. Exam Questions
        4. Answers to Review Questions
        5. Answers to Exam Questions
        6. Suggested Readings and Resources
    7. 7. Implementing, Managing, Monitoring, and Troubleshooting Hardware Devices
      1. Introduction
      2. Implementing, Managing, and Troubleshooting Disk Devices
        1. Installing, Configuring, and Managing DVD and CD-ROM Devices
        2. Monitoring and Configuring Disks
        3. Monitoring, Configuring, and Troubleshooting Volumes
        4. Monitoring and Configuring Removable Media, Such as Tape Devices
      3. Implementing, Managing, and Troubleshooting Display Devices
        1. Configuring Multiple-Display Support
        2. Installing, Configuring, and Troubleshooting a Video Adapter
      4. Configuring Advanced Configuration Power Interface (ACPI)
      5. Chapter Summary
      6. Key Terms
      7. Apply Your Knowledge
        1. Exercises
          1. 7.1. Troubleshooting a Hard Disk
        2. Review Questions
        3. Exam Questions
        4. Answers to Review Questions
        5. Answers to Exam Questions
        6. Suggested Readings and Resources
    8. 8. Implementing, Managing, and Troubleshooting Input/Output Devices and Drivers
      1. Introduction
      2. Implementing, Managing, and Troubleshooting Input and Output (I/O) Devices
        1. Monitoring, Configuring, and Troubleshooting I/O Devices
          1. Printers
          2. Scanners
          3. Multimedia Devices
          4. Mice
          5. Keyboards
          6. Smart Card Readers
        2. Monitoring, Configuring, and Troubleshooting Multimedia Hardware
        3. Installing, Configuring, and Managing Modems
        4. Installing, Configuring, and Managing Infrared Data Association (IrDA) Devices
        5. Installing, Configuring, and Managing Wireless Devices
        6. Installing, Configuring, and Managing USB Devices
        7. Installing, Configuring, and Managing Handheld Devices
        8. Installing, Configuring, and Managing Network Adapters
      3. Managing and Troubleshooting Drivers and Driver Signing
        1. Using Windows XP Rollback
      4. Monitoring and Configuring Multiprocessor Computers
      5. Chapter Summary
      6. Key Terms
      7. Apply Your Knowledge
        1. Exercises
        2. Review Questions
        3. Exam Questions
        4. Answers to Review Questions
        5. Answers to Exam Questions
        6. Suggested Readings and Resources
    9. 9. Monitoring and Optimizing System Performance and Reliability
      1. Introduction
      2. Monitoring, Optimizing, and Troubleshooting Performance of the Windows XP Professional Desktop
        1. Performance Console
          1. System Monitor
          2. Performance Logs and Alerts
        2. Optimizing and Troubleshooting Memory Performance
          1. Setting the Paging File
        3. Optimizing and Troubleshooting Processor Utilization
        4. Optimizing and Troubleshooting Disk Performance
        5. Optimizing and Troubleshooting Application Performance
          1. Task Manager
          2. Configuring Application Priority
          3. Configuring the Relative Priority of Foreground and Background Tasks
          4. Configuring Application Compatibility
          5. Configuring Multiprocessor Computers
        6. Configuring, Managing, and Optimizing Scheduled Tasks
          1. Configuring Advanced Task Properties
          2. Troubleshooting Scheduled Tasks
        7. Command-Line Utilities
      3. Managing, Monitoring, and Optimizing System Performance for Mobile Users
        1. Managing Multiple Hardware Profiles for Laptop Users
      4. Restoring and Backing Up the Operating System, System State Data, and User Data
        1. Recovering System State Data and User Data by Using Windows Backup
          1. Backup Types
          2. Backup Permissions
          3. Performing Backups and Restores
          4. Using Windows Backup to Recover Data
        2. Returning to the Last Known Good Configuration
        3. Troubleshooting System Restoration by Starting in Safe Mode
        4. Recovering System State Data and User Data by Using the Recovery Console
        5. Using Automated System Recovery (ASR)
          1. Restoring Your Computer with ASR
        6. Using System Restore to Restore Your Computer to an Earlier State
      5. Chapter Summary
      6. Key Terms
      7. Apply Your Knowledge
        1. Exercises
          1. 9.1. Logging Computer Performance
          2. 9.2. Configuring and Viewing Alerts
          3. 9.3. Configuring and Viewing a Power Scheme
          4. 9.4. Installing the Recovery Console
          5. 9.5. Using the Recovery Console
        2. Review Questions
        3. Exam Questions
        4. Answers to Review Questions
        5. Answers to Exam Questions
        6. Suggested Readings and Resources
    10. 10. Configuring and Troubleshooting the Desktop Environment
      1. Introduction
      2. Configuring and Managing User Profiles and Desktop Settings
        1. Transferring Files and Settings Between Computers
        2. Implementing Roaming Profiles
        3. Establishing Mandatory Profiles
      3. Configuring Support for Multiple Languages or Multiple Locations
        1. Enabling Multiple-Language Support
        2. Configuring Multiple-Language Support for Users
        3. Configuring Local Settings
        4. Configuring Modem Connections for Multiple Locations
      4. Managing Applications by Using Windows Installer Packages
        1. Understanding MSI Features and Support
        2. Using Group Policy to Deploy MSI Packages
      5. Chapter Summary
      6. Key Terms
      7. Apply Your Knowledge
        1. Exercises
          1. 10.1 Creating a Mandatory Profile
        2. Review Questions
        3. Exam Questions
        4. Answers to Review Questions
        5. Answers to Exam Questions
        6. Suggested Readings and Resources
    11. 11. Implementing, Managing, and Troubleshooting Network Protocols and Services
      1. Introduction
      2. Configuring and Troubleshooting the TCP/IP Protocol
        1. Configuring IP Addresses
          1. Creating a Network Bridge
          2. Implementing APIPA
          3. Static IP Addressing
          4. Dynamic IP Addressing
        2. Troubleshooting TCP/IP
          1. ARP
          2. Event Viewer
          3. Finger
          4. FTP and TFTP
          5. Ipconfig
          6. Nbtstat
          7. Netstat
          8. Nslookup
          9. Ping
          10. Tracert
      3. Using Network Connections to Connect to Computers
        1. Understanding Remote Access
          1. Remote Access Authentication Protocols
          2. Remote Access Security
        2. Using a VPN Connection to Connect to Computers
        3. Creating a Dial-Up Connection to Connect to a Remote Access Server
        4. Connecting to the Internet by Using Dial-Up Networking
        5. Configuring and Troubleshooting Internet Connection Sharing (ICS)
      4. Connecting to Resources by Using Internet Explorer
        1. Blocking Pop-ups with the Updates from SP2
      5. Configuring, Managing, and Implementing Internet Information Services (IIS)
      6. Configuring, Managing, and Troubleshooting Remote Desktop and Remote Assistance
        1. Remote Assistance
      7. Configuring, Managing, and Troubleshooting an Internet Connection Firewall (ICF)
        1. Configuring a Windows Firewall After Installing SP2
      8. Chapter Summary
      9. Key Terms
      10. Apply Your Knowledge
        1. Exercises
        2. Review Questions
        3. Exam Questions
        4. Answers to Review Questions
        5. Answers to Exam Questions
        6. Suggested Readings and Resources
    12. 12. Configuring, Managing, and Troubleshooting Security
      1. Introduction
      2. Configuring, Managing, and Troubleshooting Encrypting File System (EFS)
        1. Encrypting File System Basics
          1. Preparing a Disk for EFS
          2. Establishing an EFS Policy
          3. Using EFS with a Certification Authority (CA)
          4. Storing Certificates in Windows XP
          5. Allowing EFS to Self-Sign Certificates
        2. Encrypting Files
        3. Decrypting Files
        4. Troubleshooting EFS
      3. Configuring, Managing, and Troubleshooting a Security Configuration and Local Security Policy
        1. Account Policies
        2. Local Policies
        3. Public Key Policies
        4. Software Restriction Policies
        5. IP Security Policies on a Local Computer
        6. How Local Security Policy Works When Joined to a Domain
        7. File System, Registry, and System Services
      4. Configuring, Managing, and Troubleshooting Internet Explorer Security Settings
        1. Managing Security After Installing SP2
      5. Chapter Summary
      6. Key Terms
      7. Apply Your Knowledge
        1. Exercises
          1. 12.1. Establishing a Password Policy
        2. Review Questions
        3. Exam Questions
        4. Answers to Review Questions
        5. Answers to Exam Questions
        6. Suggested Readings and Resources
    13. 13. Configuring, Managing, and Troubleshooting Users and Groups
      1. Introduction
      2. Configuring, Managing, and Troubleshooting Local User and Group Accounts
        1. Configuring and Managing Local Groups
        2. Configuring, Managing, and Troubleshooting Auditing
        3. Configuring, Managing, and Troubleshooting Account Settings
        4. Configuring, Managing, and Troubleshooting Account Policy
        5. Configuring, Managing, and Troubleshooting User and Group Rights
        6. Troubleshooting Cached Credentials
      3. Chapter Summary
      4. Key Terms
      5. Apply Your Knowledge
        1. Exercises
          1. 13.1. Configuring Local Group Policy
        2. Review Questions
        3. Exam Questions
        4. Answers to Review Questions
        5. Answers to Exam Questions
        6. Suggested Readings and Resources
  10. II. Final Review
    1. Fast Facts
      1. Manually Installing Windows XP Professional
      2. Automating Windows XP Professional Installation
      3. Upgrading Windows XP Professional
      4. Troubleshooting Installations
      5. Managing Files and Folders
      6. Implementing and Conducting Administration of Resources
      7. Implementing, Managing, Monitoring, and Troubleshooting Hardware Devices
      8. Implementing, Managing, and Troubleshooting Input/Output Devices and Drivers
      9. Monitoring and Optimizing System Performance and Reliability
      10. Configuring and Troubleshooting the Desktop Environment
      11. Implementing, Managing, and Troubleshooting Network Protocols and Services
      12. Configuring, Managing, and Troubleshooting Security
      13. Configuring, Managing, and Troubleshooting Users and Groups
    2. Practice Exam
      1. Answers to Practice Exam
  11. III. Appendixes
    1. A. CD Contents and Installation Instructions
      1. Multiple Test Modes
        1. Study Mode
        2. Certification Mode
        3. Custom Mode
        4. Adaptive Mode
        5. Missed Question Mode
        6. Non-Duplicate Mode
      2. Question Types
      3. Random Questions and Order of Answers
      4. Detailed Explanations of Correct and Incorrect Answers
      5. Attention to Exam Objectives
      6. Installing the CD
        1. Creating a Shortcut to the MeasureUp Practice Tests
        2. Installing the CD-ROM for MeasureUp Microsoft Office Specialist (MOS) Test Engines
      7. Technical Support
  12. Glossary