Summary

Remote Assistance has been enhanced in Windows Vista to provide better performance, improved usability, NAT-traversal flexibility, and increased security. Best practices for implementing Remote Assistance in an enterprise environment include:

  • Use Group Policy to enable users of targeted computers in a domain or OU to receive offers of RA from Help Desk personnel.

  • Use Group Policy to enable the RA exception in the Windows Firewall.

  • Use Group Policy to deploy scripts to enable users to run the Msra.exe executable if you want to customize how they launch RA sessions—for example, to upload an invitation to a network share monitored by support personnel.

  • If all of your support computers are running Windows Vista, use Group Policy to encrypt RA ...

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