Appendix . About the Author

Craig Zacker is a writer, editor, and networker whose computing experience began in the days of teletypes and paper tape. After making the move from minicomputers to PCs, he worked as a network administrator and PC support technician while operating a freelance desktop publishing business. After earning a master’s degree in English and American literature from New York University, Craig worked extensively on the integration of Windows operating systems into existing internetworks, supported fleets of Windows workstations, and was employed as a technical writer, content provider, and webmaster for the online services group of a large software company. Since devoting himself to writing and editing full-time, Craig has ...

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