You are previewing Windows Small Business Server 2003: A Clear and Concise Administrator's Reference and How-To: Quickly find the information you need to install, configure, and maintain all the features of SBS 2003 and get the job done.
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Windows Small Business Server 2003: A Clear and Concise Administrator's Reference and How-To: Quickly find the information you need to install, configure, and maintain all the features of SBS 2003 and get the job done

Book Description

Microsoft Small Business Server is a comprehensive and powerful one machine server solution with a broad range of services. Whether you are an experienced sysadmin or an experienced user stepping up to servers for the first time, you??ll need to navigate a quick and efficient route through both the software itself and the giant body of official documentation. This book is the perfect companion to keep with you as you set up the system initially, maintain it day to day, and troubleshoot the various issues that arise. 

The book is comprehensive in its coverage of all the features of SBS 2003, but lean and effective in its style. All the common admin tasks are outlined and step-by-step instructions are given. Everything that you need to get the job done and move on is included in the book.

Read chapter 4: Exchange Server 2003 & Fax Services
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Table of Contents

  1. Copyright
  2. Credits
  3. About the Author
  4. Introduction
    1. What This Book Covers
    2. Conventions
    3. Reader Feedback
    4. Customer Support
      1. Errata
      2. Questions
  5. 1. Introduction to Small Business Server 2003
    1. Area of Application of the Small Business Server
      1. The Expanding Middle Class
      2. Implementation Planning
      3. Decision Support: SBS 2003 or Windows Server 2003
        1. Companies with One Head Office and up to 75 Employees
        2. Connecting a Branch to a Head Office
        3. Dismantling an Existing Active Directory Environment
        4. Extending an Existing Environment with Additional Servers
        5. Setting up a Web Server for the Intranet/Internet
        6. Using a Terminal Server
    2. Features of Small Business Server 2003
      1. Network, Internet, and E-Mail
      2. Security
      3. Team Work
      4. Remote Access and Mobility
      5. Setup and Administration
    3. Versions of Small Business Server
    4. Hardware Requirements
      1. Requirements for the Standard Version
      2. Requirements for the Premium Version
    5. License Information and Costs
    6. Active Directory as Base Technology for SBS 2003
      1. Setting Up the Active Directory
      2. How Does a Directory Service Work?
        1. Objects in the Directory
        2. Directory and Directory Database
        3. Client-Server Communication
        4. Security
    7. Lightweight Directory Access Protocol (LDAP)
      1. LDAP Architecture
    8. Features of Active Directory
    9. Operation and Description of Active Directory
      1. Domains and Domain Controllers
      2. Trees and Forests
      3. The Global Catalogue
      4. Locations
      5. Organizational Units
      6. Active Directory Objects and Schema
        1. Attributes
        2. Classes
      7. Group Policies
      8. Replication
        1. Features of ADSI
  6. 2. Installing SBS 2003
    1. Determining the Network Structure
    2. Adding SBS to a Peer-to-Peer Network
      1. Peer-to-Peer Network with Hardware Firewall
      2. Peer-to-Peer Network without Hardware Firewall
        1. Dialup Connection
        2. Broadband Connection
    3. Adding SBS to a Server-Based Network
    4. Fresh Installation of SBS 2003
    5. Installation and Basic Configuration
      1. What Happens during Basic Configuration?
        1. Changing the Computer Name
        2. Testing the Network Configuration
        3. Installation of Other Components
        4. Installation and Configuration of Active Directory
        5. Installation of Microsoft Search
    6. Installation of other Server Components
      1. What Are Data Folders?
    7. Task List for Concluding Configuration
      1. Network Task : Show Proven Security Methods
      2. Network Task: Setting Up an Internet Connection
      3. Network Task: Configuring Remote Access
      4. Network Task: Activating the Server
      5. Network Task: Adding Client Licenses
      6. Administrative Task: Adding Printers
      7. Administrative Tasks: Adding Users and Computers
      8. Administrative Task: Configuring Fax
      9. Administrative Task: Configuring Monitoring
      10. Administrative Task: Configuring Backups
    8. Installed Hot Fixes
  7. 3. Upgrade and Migration
    1. Considerations
      1. Upgrade Options for Existing Operating Systems
      2. Keywords
        1. Migration
        2. Source Server
        3. Target Server
        4. Active Directory Migration Tool (ADMT)
      3. The Steps in the Migration Process
      4. Scheduling the Migration
      5. Problems during Migration
        1. Names of the Two Servers
        2. Disabling the DHCP Service
        3. ADMT and Exchange Migration Wizard
        4. Transferring User-Defined Settings
        5. Desktop Profiles
        6. Premature Creation of Computer and User Accounts
        7. DNS-Forwarder
    2. Migration from Small Business Server 2000 and Windows Server 2000
      1. Step 1—Preparing for the Migration
        1. Server-Related Information
        2. Information about Shared Folders, Applications and Settings
        3. Deleting Unnecessary Files and E-Mails
        4. Hardware and Software Compatibility
        5. Installing Current Service Packs
        6. SBS 2000: Service Pack 1
        7. Exchange Server 2000: Service Pack 2
        8. SQL Server 2000: Service Pack 3
        9. Windows Server 2000: Service Pack 4
        10. Backing up the Source Server
        11. Notifying Users about the Impending Migration
      2. Step 2—Preparing the Server for the Installation
        1. DHCP Configuration
        2. Network and Internet Connection
        3. Faxmodem
        4. Administrator Password
        5. Network Information
        6. Performing Network Tasks
      3. Step 3—Preparing the Clients
      4. Step 4—Carrying Out the Migration
        1. Installing ADMT
        2. DNS Forwarding
        3. ADMT Configuration on the Target Server
        4. Migration of User Accounts
        5. Migration of Group Accounts
        6. Migration of Computer Accounts
        7. Changing Exchange Quotas
        8. Moving Exchange Mailboxes
        9. Moving the Shared User Folders
        10. User-Defined Login Scripts
        11. Moving other Shared Folders
        12. Moving the Company Folder to the Intranet Website
        13. Moving Other Data
        14. Moving SQL Databases
      5. Step 5—Configuring the Target Server
        1. Rights for the Migrated Accounts
        2. Distribution of Applications
        3. Completing the Task List of Administrative Tasks
        4. Transferring User-Defined Settings from the Source Server
        5. E-Mail Distribution Lists and Retrieval Policies
        6. Microsoft Connector for POP3 Mailboxes
        7. Updating User-Defined Login Scripts
      6. Step 6—Configuration of the Clients
        1. Configuration of Windows 2000 / Windows XP Clients
        2. Configuration of Older Windows Clients
        3. Testing the Network Connection
        4. Importing Public Folders
      7. Step 7—Completing the Migration
        1. Deleting DNS Forwarders
        2. Resetting Rights
        3. Uninstalling ADMT
        4. Specifying Password Policies
        5. Connecting the Target Server to the Internet
    3. Migration from Small Business Server 4.5 and Windows Server NT 4.0
      1. Step 1—Preparing for the Migration
        1. Server-Related Information
        2. Information about Shared Folders, Applications, and Settings
        3. Deleting Unnecessary Files and E-Mails
        4. Compatibility of Hardware and Software
        5. Installing Current Service Packs
        6. Exchange Server 5.5: Service Pack 4
        7. SQL Server 7.0: Service Pack 4
        8. Windows Server NT 4.0: Service Pack 6a
        9. Windows Server NT 4.0: Internet Explorer High Encryption Pack
        10. Backing up the Source Server
        11. Notifying Users about the Impending Migration
      2. Step 2—Preparing the Server for the Installation
        1. DHCP Configuration
        2. Network and Internet Connection
        3. Faxmodem
        4. File system
        5. Administrator Password
        6. Computer Name
        7. Network Information
        8. Performing Network Tasks
      3. Step 3—Preparing the Clients
      4. Step 4—Carrying out the Migration
        1. Installing ADMT
        2. ADMT Configuration on the Target Server
        3. Migration of User Accounts
        4. Migration of Group Accounts
        5. Migration of Computer Accounts
        6. Changing Exchange Quotas
        7. Moving Exchange Mailboxes
        8. Moving the Shared User Folders
        9. User-Defined Login Scripts
        10. Moving other Shared Folders
        11. Moving the Company Folder to the Intranet Website
        12. Moving Other Data
        13. Moving SQL Databases
      5. Step 5—Configuring the Target Server
        1. Rights for the Migrated Accounts
        2. Distribution of Applications
        3. Completing the Task List of Administrative Tasks
        4. Transferring User-Defined Settings from the Source Server
        5. E-mail Distribution Lists and Retrieval Policies
        6. Microsoft Connector for POP3 Mailboxes
        7. Updating User-Defined Login Scripts
      6. Step 6—Configuring the Clients
        1. Configuration of Windows 2000 / Windows XP Clients
        2. Configuration of Older Windows Clients
        3. Testing the Network Connection
        4. Importing Public Folders
      7. Step 7—Completing the Migration
        1. Resetting Rights
        2. Uninstalling ADMT
        3. Laying down Password Policies
        4. Connecting the Target Server to the Internet
    4. Upgrading Small Business Server 2000
      1. Step 1—Installation
      2. Step 2—Configuration of Windows
      3. Step 3—Installation of Server Applications
      4. Step 4—The Task List
        1. Network Tasks
        2. Administrative Tasks
    5. Upgrade of Windows Server 2000/2003
      1. Step 1—Installation
      2. Step 2—Configuration of Windows
      3. Step 3—Installation of the Server Applications
      4. Step 4—The Task List
  8. 4. Exchange Server 2003 and Fax Services
    1. Structure of Exchange Server 2003
      1. The Exchange Server Database
      2. Storing an E-Mail in the Database
    2. Administering Exchange Servers
      1. Administration Aspects
      2. Administrative Groups
    3. Security Implementation under Exchange
      1. Rights under Exchange
      2. Authentication on the Virtual Server
        1. Authentication on the Virtual HTTP Server
      3. Monitoring Connections with Virtual Servers
        1. Monitoring Connections to the Virtual HTTP Server
      4. Enabling Logging for the SMTP, NNTP, and HTTP Protocols
    4. Configuration of the Exchange Server
      1. Logging
      2. Language Settings
      3. Mailbox Administration
      4. Full-Text Indexing
      5. Monitoring
        1. Setting Up New Monitoring Policies
        2. Receiving Monitoring Messages
      6. Server Policies under Exchange
      7. Other Settings
    5. E-Mail Administration
      1. Setting Up Mailboxes
      2. Editing the Mailbox
      3. Setting Up Distribution Groups
      4. Setting Up Distribution Groups from Outlook 2003
      5. Schedule for E-Mail Delivery
      6. Editing Mailbox Size Restrictions
    6. The POP3 Connector and the SMTP Connector
      1. Configuration of the POP3 Connector
      2. Adding more Connectors
    7. Outlook Web Access
    8. Special Configuration for Exchange Server with more than 1 GB RAM
      1. Modifying boot.ini
    9. Fax Services
      1. Functional Model of the Fax Services
      2. Administering Fax Devices
        1. Regulating Access to a Fax Printer
      3. Incoming Faxes
        1. Stopping Faxes from being Submitted
        2. Routing Policies for Incoming Faxes
      4. Outgoing Faxes
        1. Working with Multiple Fax Devices
      5. Monitoring Fax Services
      6. Archiving of Faxes
      7. Fax Cover Pages
  9. 5. Windows SharePoint Services 2.0
    1. Task of the SharePoint Services
      1. Features of SharePoint Services
      2. The Structure of the SharePoint Services
        1. Document Libraries
        2. Incorporation of New Sites
      3. Uninstalling the SharePoint Services
    2. Administering the SharePoint Services
    3. Administration Points of the SharePoint Services
    4. Central Administration Pages
    5. Website Administration Pages
    6. Website Groups
    7. Editing the Contents of the Company Website
      1. Adding Data to the Company Website
      2. Creating a New Document Library
        1. Other Libraries
      3. Creating a New Site
      4. Editing a Site
        1. Editing Web Parts
      5. Configuration of E-Mail Notification
        1. Selecting the Notifications
        2. Displaying Notifications
      6. Forwarding Faxes to the Document Library
    8. File Versioning in SharePoint Services
    9. Upgrading the Servers and the Virtual Server
    10. Managing the Virtual Server
      1. Extending Virtual Servers
      2. Creating the Virtual Servers in IIS
      3. Extending the Virtual Server and Creating a Content Database
      4. Extending the Virtual Servers and Linking with an Existing Content Database
  10. 6. Internet Security and Acceleration Server 2000 (ISA)
    1. The Version of ISA Server in SBS 2003
      1. Scenarios and Bases for the ISA Server
        1. Deployment of a Firewall
        2. Building a DMZ
        3. A DMZ with Two Firewalls
        4. What Dangers the ISA Server can Identify
    2. Reading Unencrypted Data
    3. IP Half Scan
    4. Land
    5. WinNuke
    6. Ping of Death
    7. Port Scans
    8. SMTP Relaying
      1. Operating Modes of ISA Server
        1. The Installation of ISA Server 2000
      2. The Components of ISA Server
      3. The Installation of ISA Server
    9. The "First Steps" Wizard
    10. Changing the Configuration of IIS
    11. Installed Services of ISA Server
      1. Administration of ISA Server
        1. The "First Steps" Wizard and the Base Configuration
    12. The Routing Configuration
    13. Configuring a Dial-Up Connection
    14. Routing and Dial-Up Connections
      1. The Filter Functions of ISA Server
        1. Protocol Rules
        2. Site and Content Rules
    15. Creating Destination Sets
    16. Creating Content Groups
      1. IP Packet Filters
      2. Application Filters
    17. DNS Intrusion Detection Filter
    18. FTP Access Filter
    19. H.323-Filter
    20. HTTP Redirector Filter
    21. POP Intrusion Detection Filter
    22. RPC Filter
    23. SMTP Filter
    24. SOCKS V4-Filter
    25. Streaming Media Filter
      1. The Monitoring Function of ISA Server
      2. The Interplay between ISA Server and other Servers
        1. Publishing Web Servers
    26. Base Configuration
    27. Configuring Forwarding
      1. Publishing Exchange Server
      2. Publishing Other Servers
        1. The Firewall Client of SBS 2003
      3. Installing the Firewall Client
        1. The Proxy Function of ISA Server
      4. Configuring the Proxy Server
      5. The Cache Function of the Proxy Server
    28. Forward Caching
    29. Reverse Caching
    30. Planned Caching
    31. Distributed Caching
    32. Hierarchical Caching
      1. Configuration of Caching
        1. Configuration for OWA
      2. Disabling Socket Pooling
        1. Publishing the http://Companyweb Folder
      3. Creating a New Protocol Definition
      4. Publishing the Company Web
      5. Issue of a Web Server Certificate
      6. Configuration of the Remote Web Workplace
  11. 7. SQL Server 2000
    1. Implementation Considerations
      1. SQL Server or MSDE
        1. System Requirements
      2. Organization of the Database
        1. Database on a Server
        2. Client-Server Database Solution
      3. Client Access to the Database
      4. The Design of the Database
    2. The Installation of SQL Server 2000
      1. Installing a New Instance of SQL Server 2000
      2. Installing Service Pack 3a for a New Instance
        1. Problems with the Service Pack Installation
      3. Updating the MSDE Instance Used by SharePoint Services
      4. Installing Service Pack 3a for the SHAREPOINT Instance
      5. Sorting Settings for SQL Server 2000
        1. Checking the Sort Orders of other SQL Servers
    3. The Databases of SQL Server
      1. The Structure of a Database
    4. Administering SQL Server
      1. Enterprise Manager
      2. Starting Services and Instances
      3. Installing an Existing Database
      4. Service Programs of SQL Server
        1. SQL Server Network Utility
      5. SQL Server Client Network Utility
    5. Permissions for Database Access
      1. Authentication on the Database
      2. Permissions on the Database
      3. Permissions through Roles
        1. Database Roles
        2. Server Roles
      4. Configuring Permissions for a User
      5. Further Configuration Options for Permissions
        1. Creating and Adding a Database User
        2. Creating Additional Database Roles
        3. Issuing Permissions
    6. Backing Up and Restoring the Database
      1. Types of Backup
        1. Complete Database Backup
        2. Differential Database Backup
        3. Transaction Log Backup
        4. File and File-Group Backup
      2. Creating a Backup
      3. The Backup Wizard and Manual Backup
        1. The Backup Wizard
        2. Manual Backup
        3. Modifying Backup Tasks
      4. Restoring the Database
  12. 8. SBS 2003 Administration
    1. The Server Management Console as Central Administrative Instance
      1. Server Management for Power Users
    2. User Management
      1. Adding a User
        1. Properties of User Accounts
      2. Adding Multiple Users
      3. Changing User Permissions
      4. Configuring Password Policies
        1. Specifying Logon Hours for a User
        2. Restrict Logon to Specific Computers
        3. Day-To-Day Work with User Accounts
      5. Managing User Profiles
        1. Types of User Profiles
        2. Checklist for Creating User Profiles
        3. Setting Up a Server-Based Profile
        4. Creating a Mandatory Profile
        5. Setting Up Home Folders
      6. Redirecting the My Documents Folder
      7. Changing Mailbox and Disk Quota Settings
        1. Specifying the Mailbox Size for a Specific User
        2. Specifying the Mailbox Size for all Users
        3. Setting Up Disk Quotas
    3. Managing User Templates
      1. Adding New User Templates
      2. Import and Export of Templates
        1. Export
        2. Import
    4. Management of Security Groups and Distribution Groups
      1. Fundamentals of Groups
      2. Group Types and Group Zones
      3. Default Groups
        1. Built-In Groups
        2. Global Groups
        3. Groups with Special Identities
      4. Setting Up and Editing Groups and Group Properties
        1. Creating a New Group
        2. Editing Membership Lists
        3. Deleting Groups
        4. Changing Group Properties
    5. Managing Client Computers and Server Computers
      1. Client Computers
        1. Adding Applications
        2. Settings of the Client Computer
        3. Further Management Options
      2. Server Computers
    6. Group Policy Management
      1. The Windows NT System Policy and the Windows 2003 Group Policy
      2. What GPO, GPC, and GPT Mean
      3. Processing and Inheriting Group Policies
      4. Contents of a GPO
        1. Software Settings
        2. Windows Settings
        3. Administrative Templates
      5. Executing Group Policies for Computers and Users
      6. Special Options for Group Policies
        1. Computer Configuration
      7. Multiple Logins under Windows XP till a GPO is Activated
      8. Implementation Strategy for Group Policies
        1. Number of GPOs per User and per Computer
        2. Number of Policies per GPO
        3. GPO Administration
      9. Special Logon and Log-Off Scripts
      10. The Group Policy Management Console (GPMC)
      11. Administration through the GPMC
      12. Creating, Deleting, and Linking GPOs
      13. Backup of GPOs
        1. Managing Multiple Backups
      14. Restoring GPOs
        1. Restoring Existing GPOs
        2. Restoring Deleted GPOs
        3. Script-Driven Restoration of GPOs
        4. Restoration of GPOs with Software Installation Settings.
      15. Copying of GPOs
      16. Import and Export of GPOs
      17. Creating HTML Reports
      18. Migration Tables
        1. Application of Migration Tables
        2. Structure of the Migration Tables
        3. Creating a Migration Table
      19. Group Policy Modeling and Results
        1. Group Policy Results
      20. Task Delegation
        1. Creating GPOs
        2. Access to Individual GPOs
        3. Linking GPOs
        4. Group Policy Modeling and Group Policy Results
      21. WMI Filters
        1. Delegating WMI Filters
      22. Folder Management through Group Policies
        1. Basic – Redirect everyone's folder to the same location
        2. Advanced – Specify locations for various user groups
        3. Folder Redirection Problems in Windows XP
    7. Software Management and Deployment through Group Polices
      1. Preparation
      2. Installation Source
      3. Recipients of the Software
      4. Installation
        1. Creating Software Development Points
        2. Administrative Setup
        3. Specifying the Installation Options
        4. Assigning and Publishing Packages
        5. General Settings for the Application Packages
      5. File Extensions Tab
      6. Categories Tab
        1. Editing and Removing Application Packages
      7. General Tab
      8. Deployment Tab
      9. Upgrades Tab
      10. Categories Tab
      11. Modifications Tab
      12. Security Tab
      13. Removing Application Packages
        1. Strategy for Configuring the Software Installation
        2. Windows Installer Technology and Repackaging
        3. Repackaging
        4. Creating a .mst File (Transform File)
        5. Troubleshooting in Group Policies
    8. Monitoring and Reporting
      1. Setting Up Monitoring
      2. The Server Performance Report
      3. The Usage Report
      4. Editing the Report Settings
    9. Backup and Restore
      1. Restoring Files with the Help of the Shadow Copy Feature
      2. Client Configuration for Shadow Copying
      3. Setting Up Shadow Copying on the Server
      4. Restoration by the User
        1. Restoring an Earlier Data Version
        2. Restoration of a Deleted File
    10. Administration of Network, Internet, and E-Mail
      1. The Remote Connection Diskette
      2. Problems in Remote Support via MSN Messenger
      3. Editing Connection Passwords and Configurations
    11. Internal Website
    12. Shares (local)
    13. Changing Configuration Settings for the SBS 2003
      1. Changing the Server IP Address
      2. Transferring the DHCP Service to the SBS 2003
      3. Changing the IP Address for the Internet Connection from Static to Dynamic and Vice Versa
      4. Changing the Dial-Up Connection Settings
    14. The Advanced Management Menu Item
      1. Active Directory Users and Computers
      2. Group Policy Management
      3. Computer Management
      4. Exchange and POP3 Connector
      5. Terminal Services Configuration
      6. Internet Information Services
      7. Migrating Server Settings
  13. 9. Update Management in the SBS Network through Software Update Services Server (SUS)
    1. SUS 1.0, SUS 2.0, and their Alternatives
      1. Why Patch Management?
      2. Comparison between SUS 1.0 and SUS 2.0
    2. Clients Inventory
    3. Installation of SUS Server 1.0 SP1
    4. Downloading Available Updates on the SUS Server
    5. Preparing Clients for Using the SUS Server
    6. Settings for Automatic Updates Configuration
    7. Updating Clients through the SUS Server
      1. Testing the Updates
      2. Approving the Updates
      3. Verifying the Installation of the Updates
      4. Search for Errors: Updates not Deployed to the Clients
        1. Verifying Group Policy Settings (Windows XP)
        2. Forcing Update of the SUS-Related GPOs (Windows XP and Windows 2000)
      5. Installing Updates on Servers
      6. Search for Errors: Updates not Deployed to the Servers
        1. Verify the Group Policy Settings (Windows Server 2003)
        2. Forcing Update of the SUS-Related GPOs (Windows Server 2003 and 2000)
    8. Further Updating
    9. Testing Updates before Installation on Clients
    10. Configuration of Automatic Update without Using the SUS Server
  14. 10. Terminal Server in an SBS 2003 Environment
    1. Purpose of a Terminal Server
      1. Terminal Server in the SBS Network
      2. Typical Scenarios for the Implementation of a Terminal Server
    2. Planning and Initialization of the Terminal Server
    3. Demands Made on the Terminal Server and the Network
    4. Setting Up the Server as a Terminal Server
    5. Opening an Administrator and Computer Account and Establishing a Connection
    6. Setting Up the Terminal Server License Server
      1. What Is Microsoft Clearinghouse?
        1. Installing the License Server Database
    7. Redirecting the "My Documents" Folder
    8. Installation of Client Applications
      1. Installing Outlook 2003
      2. Installing Fax Services
        1. Configuring the Terminal Server
      3. Installing Internet Explorer
    9. Configuring the Clients
    10. The Remote Desktop Web Connection
      1. Installing and Uninstalling
      2. Embedding ActiveX Control Elements in a Website
    11. Terminal Server on SBS 2003
  15. 11. Business Contact Manager 2003
    1. Features of BCM 2003
    2. The Integration of BCM
    3. Installing BCM 2003
    4. Working with BCM 2003
      1. Entering the Basic Data
        1. Companies and Business Contacts
        2. Product Master List
        3. Sales Opportunities
      2. Reports
      3. Other Functions
  16. 12. A Security Strategy for SBS 2003
    1. Verifying the Network Topology
      1. Using a Router and Firewall for a Broadband Connection
      2. Using the Integrated Firewall of SBS 2003
    2. Securing the Router
      1. Securing the Wireless Access Point (Base Station)
      2. Configuring a Firewall on the Router
    3. Verifying the Internet, E-Mail, Network, and Firewall Services on the SBS 2003
      1. Verifying the Firewall Configuration
      2. Managing E-Mail Attachments
      3. Configuring TCP/IP Filtering
    4. Software Updates for the Operating System
      1. Upgrading the Operating Systems and Applications
    5. Implementing Secure Passwords
    6. Remote Access to the Network
    7. Restricting User Rights
      1. Security Considerations for Administrators
      2. The "Run as" Option
      3. Using RUNAS
      4. Secure the Network Shares
      5. Changing the Name of the Administrator Account
    8. Securing the SBS 2003
      1. Physically Securing the Server
      2. Installing Software on the Server
    9. Monitoring the SBS 2003
  17. 13. Troubleshooting Small Business Server 2003
    1. Server Problems
      1. Services close abruptly when shutting down and restarting SBS 2003
      2. Problems with the Internet Connection Firewall (ICF)/Internet Connection Sharing (ICS) Service
      3. Instead of a user e-mail address only the GUID is displayed
    2. User-Specific Problems
      1. A user cannot change his or her password
      2. A user account is locked
      3. A new user cannot log in
      4. The first login to a client takes too long
      5. The user cannot save data in the shared folders of the server
      6. Users cannot restore any previous file version
      7. The "My Documents" Folder is not synchronized with the server
      8. Redirected folders cannot be accessed any more after the migration of the user profile
      9. After the upgrade to SBS 2003, some applications are not accessible
      10. A remote connection cannot be established
    3. Problems with the Internet
      1. VPN access is not possible
      2. SBS 2003 Standard doesn't allow USB devices for dialing on demand
    4. Intranet Problems
      1. The installation of the intranet components or the connection with http://companyweb fails
      2. The user has to enter his or her login Information when accessing the company website
      3. The search function for the internal website is not available
      4. The documents on the company website cannot be edited
      5. The website of the SBS 2003 cannot be accessed through the FQDN
      6. Internal clients cannot connect to the external FQDN of the SBS
    5. E-Mail and Fax Problems
      1. E-Mails cannot be sent or received anymore
      2. Unwanted e-mails are sent to the Exchange mailboxes
      3. Several existing e-mail domains cannot be specified in the e-mail and Internet connection wizard
      4. Problems while downloading external POP3 e-mails through the POP3 connector
      5. A connection to the POP3 and IMAP4 services of the SBS cannot be established
      6. Error message 5120 in the event log
      7. Problems in sending e-mails via SMTP when a Smart Host server is used
      8. Faxes cannot be received
      9. Faxes cannot be forwarded to the document library
    6. Monitoring Problems
      1. No more monitoring warnings are given
      2. According to a warning notification, a user account has been hacked
      3. The server performance and utilization reports do not contain all the log data
      4. No Information about Internet usage is found in the server utilization report
      5. The server performance and server utilization reports cannot be received in Outlook Express
    7. Problems with Mobile Devices
      1. ActiveSync cannot be installed
      2. No connection can be established between the mobile device and the client computer
      3. A connected mobile device cannot surf the Internet if ISA Server 2000 is installed
        1. Microsoft SmartPhone 2003
        2. Microsoft Pocket PC Phone Edition 2003
        3. Microsoft Pocket PC Phone Edition 2002
        4. ActiveSync settings
      4. The first synchronization attempt between Outlook and the mobile device fails
      5. The synchronization of a connected mobile device is not possible
      6. Problems with Outlook Mobile Access (OMA) and SSL
  18. A. SBS 2003 and Firewalls without ISA Server
  19. B. Configuration of a DHCP Server for SBS 2003
    1. Configuration of an Existing DHCP Server