Communicating with Vendors and Staff

When a failure or a disaster strikes, communication is key. Regardless of whether customers, vendors, employees, or executives are affected, some level of communication is required or suggested. This is where the skills of an experienced manager, sales executive, technical consultant, and possibly even lawyers can be most valuable. Providing too much information, information that is too technical, or, worst of all, incorrect or no information is a common mistake technical staff frequently make. My recommendation to technical staff is to communicate only with your direct manager or his or her boss if you direct manager is unavailable. If the CEO or an end user asks for an update, try to defer to the manager ...

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