Step-by-Step Procedure Documents
Administration and maintenance documentation contains a significant amount of procedural documentation. These documents can be very helpful for complex processes, or for processes that are not performed on a regular basis. Procedures range from technical processes that outline each step to administrative processes that help clarify roles and responsibilities.
Flowcharts from Microsoft Visio or a similar product are often sufficient for the administrative processes, such as when testing a new patch to a key software application, approving the addition of a new server to the network, or scheduling network downtime.
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