Windows Server® 2012 Unleashed

Change Management Procedures

Changes to the environment occur all the time in an organization, yet often those changes are either rarely documented or no set procedures are in place for making those changes. IT personnel not responsible for the change might be oblivious to those changes, and other administration or maintenance might be adversely affected.

Documented change management seeks to bring knowledge consistency throughout IT, control when and how changes are made, and minimize disruption from incorrect or unplanned changes. As a result, documenting change procedures should entail the processes to request and approve changes, the high-level testing procedures, the actual change procedures, and any rollback procedures in case problems ...