Verifying End-User Satisfaction
A critical task that can be conducted at this point in the project is to conduct a checkpoint for end-user satisfaction, making sure that users are getting their systems, applications, or functionality upgraded; questions are answered; problems are resolved; and, most important, users are being made aware of the benefits and improvements of the new environment.
Not only does this phase of the project focus on the sheer rollout of the technology, but it is also the key public relations and communications phase of the project. Make sure the user community gets the training and support it needs throughout the process.
Plan on issues arising that will need support for several days after each department or user group ...
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