Dedication
This book is dedicated to all of the Microsoft support professionals and the Microsoft Premier Field Engineering (PFE) organization. None of us will ever know everything, but together, we can solve anything. This book is a reflection of everything I have learned and will still learn from all of you. Microsoft and my manager, Mikel Hancock, have given me the opportunities that I always dreamed of and have genuinely cared about my family and I. Thank you!
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