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Windows 8.1 Administration: Essentials & Configuration: Pocket Consultant by William R. Stanek

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Chapter 9. Handling maintenance and support tasks

Throughout this book, I’ve discussed support and troubleshooting techniques that you can use to administer Windows 8.1. In this chapter, you’ll learn techniques for improving the support of computers regardless of their location and for recovering from specific types of problems. I’ll start with a look at automatic updates, and then look at how you can detect and resolve Windows errors. Also, don’t forget about the Steps Recorder (Psr.exe). As discussed in Chapter 6, you can use this tool to capture details related to the exact problem a user is having without needing access to the user’s computer.

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