Responding to an Assistance Request
A friend, colleague, or customer can invite you to provide Remote Assistance in one of several ways: using Easy Connect, Windows Live Messenger, or an invitation email or file. Use one of the following procedures to respond to their request.
Responding with Easy Connect
If both you and your friend are using Windows 8 or 7 (or perhaps some future version), you can use Easy Connect. Your friend will use Easy Connect to invite you. To respond, follow these steps:
1. Go to the Start screen, and if you don’t have a keyboard, open the Search charm. Type in help, at the right select Settings, and then select Invite Someone to Connect to Help You or Offer to Help Someone Else. Then, click Help Someone Who Has Invited ...
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