Remote Assistance
Remote Assistance lets two people work collaboratively on one Windows computer—one at the computer and one remotely, over the Internet. Remote Assistance is designed to let a person get technical assistance from someone else at a remote location. It’s not so much a “let’s all work together” tool as a “let me help you with this” tool. Some computer manufacturers advertise that they’ll use Remote Assistance to help you with your computer after you purchase it, although, to be honest, most companies are switching to one of the online services listed in Chapter 39, “Remote Desktop and Remote Access,” under “Third-Party Remote Control Tools,” and you may well want to give them a try yourself. At the end of this chapter, we also ...
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