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Windows 8 Bible by Rob Tidrow, Jim Boyce

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Using Remote Assistance

Remote Assistance is a way to give control of your computer to a trusted expert. A trusted expert is any computer expert you know well enough to trust not to damage your computer or steal any personal information. It might be someone from Desktop Support at your place of business. It may be a friend or relative who just happens to be a computer expert. Whoever it is, you have to find him or her yourself. Remote Assistance provides you only the ability to let a trusted expert operate your computer from afar. It doesn’t provide the trusted expert.

Remote Assistance and Firewalls
If you have any trouble using Remote Assistance, make sure that it’s listed as an exception in Windows Firewall. To do so, open Windows Firewall from the Control Panel. Click the Allow A Program Or Feature Through Windows Firewall link. Select Remote Assistance and click OK. Note that to send e-mail requests for Remote Assistance, you must enable Windows Remote Assistance for Public connections. In addition, if your computer sits behind a perimeter firewall (DSL router, wireless access point, or other hardware firewall), both your local firewall and the remote firewall must support Universal Plug and Play (UPnP) to support Remote Assistance without any special configuration. Or, if the firewall in front of the system requesting Remote Assistance doesn’t support UPnP, you need to use port forwarding to get the incoming Remote Assistance traffic to the computer. How you set up port ...

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