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Windows® 7 Resource Kit by Tony Northrup Mitch Tulloch and Jerry Honeycutt

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The Process of Troubleshooting Network Problems

To most users, the term connectivity problems describes a wide range of problems, including a failed network connection, an application that cannot connect because of firewall filtering, and serious performance problems. Therefore, the first step in troubleshooting connectivity problems is to identify the scope of the connectivity problem.

To identify the source of a connectivity problem, follow these steps and answer the questions until you are directed to a different section:

  1. Open the Network And Sharing Center by clicking the network icon in the system tray and then clicking Open Network And Sharing Center. At the bottom of the page, click Troubleshoot Problems and follow the prompts that appear. ...

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