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Windows® 7 Resource Kit by Tony Northrup Mitch Tulloch and Jerry Honeycutt

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Implementing and Managing Remote Assistance

Remote Assistance is a powerful and flexible feature that can be used in many different ways to support users within large enterprises, medium-sized businesses, and SOHO environments. This section outlines how to initiate Remote Assistance sessions from both the UI and the command line. This section also demonstrates how to use Remote Assistance in an enterprise Help Desk environment involving two common scenarios:

  • Helper offers Remote Assistance to a User who telephones the Help Desk with a problem.

  • User creates a Remote Assistance invitation and saves it on a network share that is monitored by Help Desk personnel.

For information on other scenarios for implementing Remote Assistance, including sending ...

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