Using Windows Help And Support 78
Connecting to Another PC with Windows Remote Assistance 82
As the Microsoft Windows operating system becomes more complex—even while it's supposedly growing more intuitive with each successive version—inevitably some parts will be unclear to some users, creating a need for help and support systems.
Creating a help system that meets the needs of all users has been the subject of much research, and the help system in Windows has evolved as dramatically as Windows itself. Most experienced Windows users quickly learned to skip right past the help files in Windows 95 and 98, which were aimed at novices and were hampered by a help engine that was extremely awkward to navigate. The ...