You are previewing Windows® 7 Desktop Support and Administration: Real World Skills for MCITP Certification and Beyond.
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Windows® 7 Desktop Support and Administration: Real World Skills for MCITP Certification and Beyond

Book Description

A manual for Windows 7 desktop technicians and administrators

It is estimated that 90 percent of the world's computers run Windows. Desktop technicians and administrators need this comprehensive manual to guide them through their daily work with Windows 7. While this Sybex guide is packed with information you'll need to know for the MCITP certification exam, it is equally valuable in real-world situations you will encounter on the job.

  • Covers troubleshooting, hardware and software applications, large-scale desktop environment management, and planning and configuring the desktop infrastructure using Windows 7

  • Provides plenty of relevant information for those seeking MCITP certification, including full coverage of the exam objectives for both Desktop Support Technician and Desktop Administrator exams

  • Includes a CD with valuable study tools for the MCITP exams including video walkthroughs, flashcards, and two practice exams.

Windows 7 Desktop Support and Administration provides knowledge that will be needed on certification exams and remains a valuable reference for support and administrative personnel on the job.

Table of Contents

  1. Copyright
  2. Dear Reader
  3. Dedication
  4. Acknowledgments
  5. About the Author
  6. Introduction
  7. Planning for the Installation of Windows 7
    1. Choosing a Windows 7 Edition
    2. Local Installation
    3. Designing User State Migration
    4. Virtualization Considerations
    5. Planning and Managing Client Licensing and Activation
    6. Summary
    7. Chapter Essentials
  8. Automating the Deployment of Windows 7
    1. Understanding and Designing Images
    2. Choosing a Deployment Strategy
    3. Imaging with the Windows Automated Installation Kit
    4. Deploying Images with Windows Deployment Services
    5. Using the Microsoft Deployment Toolkit 2010
    6. Summary
    7. Chapter Essentials
  9. Using the Command Prompt and PowerShell
    1. Using the Windows Command Prompt
    2. Using Windows PowerShell and the PowerShell ISE
    3. Summary
    4. Chapter Essentials
  10. Managing the Life Cycle—Keeping Windows 7 Up to Date
    1. Keeping Windows Up to Date
    2. Choosing an Update Tool
    3. Using MBSA for Security Audits
    4. Using Windows Server Update Services
    5. Summary
    6. Chapter Essentials
  11. Maintaining and Troubleshooting Windows 7
    1. Identifying and Resolving Performance Issues
    2. Using Windows RE
    3. Managing Hardware in Windows 7
    4. Troubleshooting Boot Issues
    5. Summary
    6. Chapter Essentials
  12. Configuring and Troubleshooting Application Issues
    1. Installing and Configuring Software
    2. Designing a Delivery Strategy
    3. Designing a Deployment Strategy
    4. Identifying and Resolving Software Failure Issues
    5. Summary
    6. Chapter Essentials
  13. Networking with Windows 7
    1. Understanding Network Connectivity in an Enterprise
    2. Resolving Names to IP Addresses
    3. Using the Network and Sharing Center
    4. Troubleshooting Network Connectivity Problems
    5. Summary
    6. Chapter Essentials
  14. Accessing Resources on a Network
    1. Accessing Network Resources
    2. Understanding Permissions
    3. Identifying and Resolving Network Printer Issues
    4. Summary
    5. Chapter Essentials
  15. Managing Windows 7 in a Domain
    1. Joining a Domain
    2. Authentication vs. Authorization
    3. Identifying and Resolving Logon Issues
    4. Understanding User Profiles
    5. Anti-Malware Software
    6. Summary
    7. Chapter Essentials
  16. Managing Windows 7 with Group Policy
    1. Group Policy and the GPMC
    2. Group Policy Settings
    3. Summary
    4. Chapter Essentials
  17. Managing Security in Windows 7
    1. User Account Control
    2. Security Policies
    3. Designing BitLocker Support
    4. Windows Firewall
    5. Summary
    6. Chapter Essentials
  18. Supporting Mobile Windows 7 Users
    1. Configuring and Troubleshooting Wireless Connectivity
    2. Troubleshooting Remote Access Issues
    3. Understanding DirectAccess
    4. Using BranchCache
    5. Summary
    6. Chapter Essentials
  19. Administering Internet Explorer
    1. Managing Windows Internet Explorer Settings
    2. Understanding Advanced Settings
    3. Troubleshooting Internet Explorer Issues
    4. Summary
    5. Chapter Essentials
  20. Objective Mapping to Chapter Titles
  21. About the Companion CD
    1. What You'll Find on the CD
    2. System Requirements
    3. Using the CD
    4. Troubleshooting
  22. Glossary
    1. A
    2. B
    3. C
    4. D
    5. E
    6. F
    7. G
    8. H
    9. I
    10. K
    11. L
    12. M
    13. N
    14. O
    15. P
    16. R
    17. S
    18. T
    19. U
    20. V
    21. W
    22. Z