Introduction

With few exceptions, both managers and employees dread appraisal time. Managers are afraid of demotivating employees by giving them critical feedback and employees are afraid of receiving negative feedback that may threaten their jobs and even their careers. Both managers and employees may consider the process a waste of time and energy.

Performance appraisals are also expensive. Consider all the hours that a manager spends in planning, executing, and following up on performance appraisals. Consider the impact on each employee: the time spent thinking and talking about an upcoming appraisal, the time spent with his or her manager, the time spent thinking about the appraisal session and talking about it with other employees, and the ...

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