“The greatest challenge in most organizations is not figuring out how to fix a problem but recognizing there is a problem that needs to be fixed.”
—Robert E. Mittelstaedt
Throughout this book, we have explored the idea that training ourselves to identify problems at the earliest possible stage makes economic sense, whether in business or the operation of complex systems. We hear this all the time about medical care—early detection saves lives. But are the diagnostic tools available and effective?
In a number of chapters, we have suggested that lack of information, routine disregard for existing data, failure to communicate, lack of procedures, and just plain not paying attention are common causes ...