INTRODUCTION

“Human Resources”

YOUR PEOPLE ARE NOT YOUR GREATEST ASSET.

They’re not yours, and they’re not assets. Assets are property. You don’t own your people. Many of them don’t trust you. Some don’t like you. Too many won’t stick it out with you. And the ones you need most have the credentials to walk out fastest if you treat them poorly.

Your employees are not “full-time equivalents.” No college graduate, upon landing her first big job, calls her parents to announce, “I’m now an FTE!” No hardworking employee considers himself part of the company’s “headcount.” “Headcount” is for cattle. Your employees are not “talent.” They are not “human capital,” to be saved, spent, or loaned like money. They are not “overhead.” They are not the numbers ...

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