4.7. The Ingredients of Trust
Trust involves at least five crucial ingredients. As I define them, you'll note that many of these ingredients are also a part of leadership, followership, and relationships in general:
Candor. Truth with an attitude, truth plus insightful and honest perspective; for example, there may be other perspectives on the same set of circumstances even though the facts seem to apply across the board. Candor also takes other perspectives into account.
Credibility. Always conferred by others on those whose past behavior, track record, and accomplishments warrant it. You deliver what you promise.
Competence. The ability to apply special knowledge, experience, and insight to resolve the issues, questions, and problems of others; ...
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