Chapter 4. BE TRUSTWORTHY
Chapter Outline
Trust Matters
Trust and Infl uence
Trust and Loyalty
Loyalty Has Limits
Set Personal Loyalty Limits
Trust-Appreciation Confusion
The Ingredients of Trust
Establishing Trust
Busting Trust
Questions to Consider
Trust has various synonyms, such as reliability, confidence, and credibility, all essentially saying that one can count on the performance or behavior or thinking of an individual. My take on the word, though, is that trust is simply the absence of fear. Fear is negative, detrimental, corrosive, and sometimes toxic to relationships. Fear may cause the boss or leader to ignore, preempt, suspect, or resent the ideas of others, even ideas from advisors who have historically had access and credibility. ...
Get Why Should the Boss Listen to You?: The Seven Disciplines of the Trusted Strategic Advisor now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
