5.1. Advice on the Spot
What sets the external consultant apart most significantly from the internal advisor is the expectation of cogent, useful advice instantly, based on his or her extensive experience but very little information. More typically, with internal consultants, the process is to attend meetings, listen, ask questions, absorb the information, then leave to prepare a presentation, response, or outline of a plan for later discussion with the boss.
The problem with leaving to think about things is, of course, that if the issue requires more urgent attention or if the boss is focused on it now, strategic decision making will continue even if staff members intend to return to provide helpful information after a relatively short period ...
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