Why Should Anyone Work Here?

Appendix

Methods and Diagnostic Instrument

In our research for this book we have conducted interviews, run company workshops, and gathered observational data from our hands-on consulting work. All the organizations where we have worked and gathered data are listed in our acknowledgments.

Many social sciences have developed a tendency to rely on quantitative data and modeling techniques, often derived from economics. We are sociologists brought up in a rather different tradition. We were taught that the key skills are observation and listening. As a consequence, we are both compulsive note takers! Many of the examples in the book, therefore, are drawn from direct observation, formal and informal interviewing, and the many notes we make when working ...