Why Great Leaders Don’t Take Yes for an Answer: Managing for Conflict and Consensus, Second Edition

Index

Numbers

50/50 principle, managing affective conflict, 163

80/20 principle, 162-164

1949 Mann Gulch, Montana forest fire, closure (decision-making process), 294-296

1983 Social Security crisis, closure (decision-making process), 281-284, 286-287

1996 Mount Everest expedition, 11, 19-22

candor and the importance of leadership, 101

leadership, 310-311

A

Abrashoff, Michael, giving people voice (fair and legitimate decision-making processes), 257-258

Academy of Management Journal, affective versus cognitive conflict, 147-148

active listening and fair decision-making, 242

activist mode (control and the decision-making process), 61-63

affective conflict, managing, 23, 147-151

after the decision, 167-172

before the debate, 151-158

during deliberations, ...