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Whole-Scale Change

Book Description

PEOPLE IN ORGANIZATIONs of all types-public and private, large and small-have for years had to wrestle with the formidable challenge of successfully planning and implementing changes in how they do business. Today, the demand for faster approaches is increasing across a broad spectrum of organizations in business and society, as they are faced daily with an array of change mandates-new business strategy development and deployment, merger and acquisition integration, work re-design, community organizing, and more. Traditional command and control structures and processes no longer enable and mobilize people in organizations-the rapid rate of change in the environment demands new and different ways for organizations to respond.
Whole-Scale Change: Unleashing the Magic in Organizations combines systems theory and practical methodology to offer a proven, flexible approach that leads to aligned action by hundreds, even thousands of people-and creates powerful processes for change. Shattering the old paradigm about how long it takes organizations to change, the book shows how to rapidly engage the whole system in meeting organizational agility and flexibility demands. It offers adaptable, repeatable strategies for different settings and convening issues through the authors' unique Whole-Scale approach-which has been successfully applied in diverse businesses and industries, the service sector, health care, education, government, other nonprofits, and communities throughout the world.
Imagine everyone in your organization pulling in the same direction, everyone with the same information, acting quickly to solve the problems and confront the issues facing your organization. Whole-Scale Change provides not only the theories and principles underlying the approach, but also the practical methods, tools, and road maps for unleashing the energy and combining the power and wisdom of all the people in an organization.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Preface
  5. Chapter 1: Discovering the Magic: What Is Whole-Scale?
    1. Introduction
    2. The Richmond Savings Story—1995
    3. The Roots of the Term Whole-Scale
    4. Unleashing the Power of the Microcosm
    5. Uniting Multiple Realities
    6. What Is it? A Journey or a Process?
    7. What Is Action Learning?
    8. Creating Paradigm Shifts: The DVF Formula
    9. Summary
  6. Chapter 2: Pointing the Way to the Magic
    1. A Story of Systems Thinking in the Community: The National Caucus and Center on Black Aged, Inc. (NCBA)
    2. An Exploration of Systems Thinking
    3. The Star of Success—Six Keys to a Successful Journey
    4. A Whole Systems Perspective: The Shining Star
    5. Implications of the Star as a Diagnostic and Planning Tool
    6. A Story About Using the Star of Success to Point to the Magic: The SSO Story
    7. Summary
  7. Chapter 3: Building Momentum: Planning the Whole-Scale Project
    1. Introduction
    2. Scoping the Project
    3. Assessing Readiness
    4. Contracting
    5. Aligning and Developing Leadership
    6. Doing “Discovery” Work
    7. Summary
  8. Chapter 4: Unleashing the Magic: Strategic Direction
    1. Introduction
    2. The Whole-Scale Approach to Crafting Strategic Direction
    3. Strategic Direction Development and Implementation Roadmap
    4. A Story About Developing Strategic Direction—The Vision Systems Company
    5. A Story About Applying Whole-Scale Approach to Strategic Thinking: Scenario Building
    6. Systems Approach to Strategic Thinking
    7. Unique Features of Roles and Responsibilities for Strategic Direction Development
    8. Summary
  9. Chapter 5: Co-Creating: Designing Organizations
    1. Introduction
    2. Whole-Scale: The Organization Design Application
    3. The Whole-Scale Organization Design Implementation Roadmap
    4. Unique Features of Infrastructures for Whole-Scale Organization Design Implementation Roadmap
    5. The Road to Organization Design
    6. A DANNEMILLER TYSON STORY Applying Whole-Scale to Organization Design at a Government Education and Training Organization
    7. GETTING STARTED: OCTOBER/NOVEMBER 1997 Scoping the Change Effort and Building a Project Plan
    8. Building on the Infrastructure
    9. Leadership Alignment: Why Change?
    10. Leadership Alignment: All Managers Off-site November ‘97
    11. THE JOURNEY WOW (Whole Office Workshop) I: “Ensuring Our Future in a Competitive Business Environment”
    12. WOW II: Listening to Customers
    13. WOW III: Designing the New Office
    14. WOW IV: Transitioning Our Way into the Future
    15. WOW V: Implementation Event
    16. LAUNCHING THE NEW ORGANIZATION UNITS Micro Design: Taking Hold of the Day-to-Day
    17. Continuation and Follow-through
    18. CHECKPOINT: LOOKING BACK, LOOKING FORWARD Insights Concerning Moving Fast and Deep
    19. Summary
  10. Chapter 6: Integrating: Mergers and Acquisitions
    1. Introduction
    2. The Star of Success
    3. Roadmap for Mergers and Acquisitions
    4. Tower Automotive: Growing a Culture While Growing a Company
    5. Summary
  11. Chapter 7: Sustaining the Momentum Systemically
    1. Planning for Sustaining Momentum: “Good post-work planning begins the work.”
    2. Application Principles
    3. How To’s for Sustaining Momentum
    4. A Story About a Community Seeking to Intervene in Escalating Violence
    5. Summary
  12. Chapter 8: Truly Living Whole-Scale: Principles as Foundations
    1. Introduction
    2. Whole-Scale Guiding Principles
  13. Chapter 9: The Real Secrets of Whole-Scale: The Heart of Our Work
    1. Whole-Scale Principles
  14. Deep Dive A: Theory and Roots Underlying Whole-Scale
    1. Foundations of Our Work
    2. Socio-Technical Systems (STS)
    3. Whole-Scale Change as an Enabler of Process Consultation
    4. Whole-Scale Change as an Enabler of Strategic Planning
    5. Whole-Scale Change as an Enabler of the Systems Theory
    6. Whole-Scale Change as an Enabler of the New Sciences
    7. Whole-Scale Change as an Enabler of Appreciative Inquiry
  15. Deep Dive B: Models and Processes that Unleash the Magic
    1. Seven Models that Work Simultaneously to Guide Whole-Scale Work
    2. D × V × F > R The Paradigm Shift Model: Formula for Change
    3. The Converge/Diverge Model
    4. Setting Strategic Direction Within Organizations: The Strategic Planning Model
    5. The Star of Success and the North Star
    6. DPPE (Data, Purpose, Plan, Evaluate)
    7. MCG: Membership-Control-Goals
  16. Deep Dive C: Strategic Planning Models and Tools
    1. The Whole-Scale Strategic Planning Model
    2. Creating Strategic Direction: The Star of Success and the North Star
    3. The Breakpoint Model
    4. Doing the Strategic Gap Analysis Homework: Finding the Strategic Drivers
  17. Deep Dive D: Resources
    1. General Readings
    2. Roots and Theories: Selected Readings
    3. Readings About Whole-Scale
    4. World Wide Web Links
    5. Future Before You Plan
  18. Glossary
  19. Index
  20. About Dannemiller Tyson Associates
  21. About the Authors