Who Stole My Customer??: Winning Strategies for Creating and Sustaining Customer Loyalty, Second Edition

Editor-in-Chief: Amy NeidlingerOperations Specialist: Jodi KemperCover Designer: Alan ClementsManaging Editor: Kristy HartSenior Project Editor: Lori LyonsCopy Editor: Krista Hansing Editorial ServicesProofreader: Kathy RuizSenior Indexer: Cheryl LenserCompositor: Nonie RatcliffManufacturing Buyer: Dan Uhrig

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