About the Author
Harvey Thompson is an internationally recognized authority on how to grow market share by engineering a business—from the outside in—using the external customers’ points of view.
As the director and managing principal for IBM Global Services, Customer Value Management Consulting, he built a worldwide network of consultants to help Fortune 500 and Global 1000 senior executives develop an actionable, customer-defined vision of their company as an ideal vendor—and then implement it.
As the global executive for IBM Business Innovation Services, Customer Relationship Management Consulting, his team patented The Customer Loyalty Suite, a set of offerings to provide clients with a customer-focused strategy, a detailed assessment, and an ...
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