Praise for Who Stole My Customer??
“Everyone talks about becoming a customer-centered company. This practical and readable book shows how to actually make it happen.” | ||
| --Dr. Michael Hammer Author of the international bestseller Reengineering the Corporation | ||
“Who Stole My Customer?? offers unique and powerful insights into the world of acquiring and retaining customers. Most importantly it provides new approaches to keeping existing customers from defecting. A must-read in today’s challenging business environment.” | ||
| --Dieter Huckenstein President, Hotel Operations, Hilton Hotels Corporation | ||
“Harvey Thompson probably knows more than anyone else in the world about how companies should work with customers. In an age when computers and mass communications ... |
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