Copyright

Library of Congress Cataloging-in-Publication Data

Thompson, Harvey.  Who stole my customer? : winning strategies for creating and sustaining customer loyalty / Harvey Thompson.   p. cm.  Includes index.  ISBN 0-13-145356-4   1. Customer loyalty. 2. Customer relations. 3. Customer satisfaction. I. Title.  HF5415.525.T49 2003  658.8’343--dc22                                                                  2003066028

  • Vice President, Executive Editor: Tim Moore

  • Editorial/Production Supervision: Vanessa Moore

  • Manufacturing Manager: Alexis R. Heydt-Long

  • Manufacturing Buyer: Maura Zaldivar

  • Interior Design: Gail Cocker-Bogusz

  • Cover Design Director: Jerry Votta

  • Cover Design: Anthony Gemmellaro

  • Editorial Assistant: Rick Winkler

© 2004 by Pearson Education, Inc.Publishing as Prentice HallUpper Saddle River, New Jersey 07458 ...

Get Who Stole My Customer??: Winning Strategies for Creating and Sustaining Customer Loyalty now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.

Start your free trial