Section 4:

TEAM DEVELOPMENT

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Core Principle

You have the ability to draw the best performance from others because you create an environment where all team members have a clear understanding of their responsibilities, the resources needed to be successful, and feel safe to express their opinions.

In this section, you will learn how to:

▪ Use “nice” as a career advantage.

▪ Develop specific coaching language for team development situations.

▪ Diffuse tense, high-pressure discussions.

What Your Coworkers Are Thinking

“Amanda is someone I trust.”

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