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Who Kidnapped Excellence? by Ed Jent, John Britt, Harry Paul

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11

What Every Leader, Manager, Supervisor, and Employee Must Know About Excellence

The organization did figure out “where to go from here” and came to understand that they must strive for passion, competency, flexibility, communication, and ownership, that all five of these qualities were important in their work. Because of this, Excellence finally returned. Leadership wanted to do everything that could be done to keep Excellence front and center. And so he brought everyone together again to debrief. If there was anything they could learn from the crime of Average, Leadership wanted to share the knowledge across the organization.

Leadership had invited other Gorman-Scott Inc. leaders, managers, supervisors, and employees, and Excellence got straight ...

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