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Who Kidnapped Excellence? by Ed Jent, John Britt, Harry Paul

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10

Leadership Meets the Employees

Ownership’s encounter with Poser, whether it was real or a dream, served as a wake-up call to him. He asked Leadership to bring the team together, and he shared his story with them. Interestingly, a few frontline employees were asked to be part of the meeting. When Communication questioned Leadership before the meeting about the wisdom of this move, he had replied, “Just trying to be transparent. It has become clear that Excellence has been replaced by Average, and no one even noticed until the ransom note was discovered. I believe that now our employees can more easily recognize this imposter, Average, than we can and that they are an important part of our getting our Excellence back.”

The team and the frontline ...

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