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Who Kidnapped Excellence? by Ed Jent, John Britt, Harry Paul

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8

Communication Meets Miss Communication

Communication had hardly said a word at the meeting with Leadership. Now, in her own office, she put on noise-reducing headphones and looked out the window, in which she could see her faint reflection. No music played. She just needed silence, silence to think.

“What has happened to my concentration?” she wondered. “I used to be much better at it. I could listen intently. I listened with my brain, my eyes, and my ears. I picked up on body language. I maintained eye contact, and I was able to truly understand what everyone was saying. And I was articulate when it was time for me to speak. I made my message personal. I made sure that everyone heard a message that was clear and easily understood. And no one ...

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