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Who Kidnapped Excellence? by Ed Jent, John Britt, Harry Paul

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7

Flexibility Meets N. Flexibility

flexibility was doing some reflecting of his own but in a much different manner. As he sat on the floor of his office in the lotus position, Flexibility sank deep into a transcendental meditative state. He believed he had reached the level of enlightenment. His mind was clear, and his thoughts flowed as if he were conversing with himself. “Flexibility, you must go back to the basics to get Excellence back. You have done a fairly good job of defining our employees’ roles and responsibilities in their work, and creating policies and procedures about how to operate our business, but you have failed to create an infrastructure or, perhaps better said, a platform where employees can use their own judgment and common ...

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