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Who Kidnapped Excellence? by Ed Jent, John Britt, Harry Paul

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6

Competency Meets N. Ept

after the Leadership team meeting, Competency went to the ladies’ room to splash her face with cool water and attempt to relieve her stress. “What have I been doing?” she thought. “Have I in some way contributed to this situation? My job is to ensure that our employees are at their best in their technical work and in how they interact with customers. We have a decent orientation program, and I connect every new employee with a mentor. The budget has been tightening over the past few years, and it seems as if I am the first one they come to for cost reductions. Have I compromised for the sake of Excellence? Maybe I have not paid enough attention to Excellence in our training initiatives. Perhaps I have failed to set up ...

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